Returns and Exchanges

After you have received your order, you have 30 days to let us know if you wish to return one or more items.

• Returns are not accepted on products that have been altered.
• All returns must be called in or emailed in advance and given a Return Authorization Number (RMA #). Only items originally purchased within 30 Days from the date of delivery will be considered for return
• All returned merchandise must be in its original carton or packaging.
• Return Authorization Number(RMA #) is required before any replacement claim will be accepted.
• All returns must be shipped within 1-2 weeks of the RMA being issued. Any returns that exceed this time will not be eligible for a refund and the product can be shipped back to the buyer at the buyer’s expense.

Shipping Costs

• You will be responsible for covering the expenses of returning your product(s).
• In the event that a complete order is returned, the original shipping costs will be refunded after inspection in our warehouse.
• To be eligible for a return, your product(s) must be unused and in the same condition as when you received it. Your product(s) must be in the original packaging.
• The item must be shipped back with care so as not to be damaged.

Items Not Eligible

Some of our products need to be stored in a specific controlled environment and can only be out of those controlled environments for a limited time before they are used for their intended purpose. These items cannot be returned or refunded. This applies to the following items:

• Truffles
• Spores: prints, vials and syringes

How To Return Your Item

Please contact our customer support team with your request. By sending an email, you will receive further instructions on how to return your product(s).

Refund

As soon as we receive your product(s), it will be inspected in our warehouse. When your return is approved, we will initiate a refund to your original method of payment, unless discussed otherwise with our support team. The refund will be credited to your account within 14 days.

Discounted Items

Items that have been ordered while on sale will not be refunded. Please note that package deals are not sale items and may be refunded when eligible.

Replacement

Items that are not eligible for refunds or returns might be eligible for replacements. Typically, there are two situations in which you may request a replacement. These situations are:

The Product(s) Arrived Damaged.

Please check the box for any physical damage before signing or receiving the package. Notify the FedEx driver at the time of delivery if you notice any physical damage to the box. Products with damage delivered by FedEx, UPS or USPS shall be reported by the customer to the courier company, and the customer shall file a claim accordingly with the courier company.  

The Product(s) Became Defective While Under Warranty.

If you suspect that your product is defective, you may contact us with a photo and description showing the defect. A product is not covered by the warranty:

• When changes have been made to the product that are not referenced in the instruction manual.
• When shortcomings are the result of incompetent use.
• When there is no proof (photo) provided with the complaint.
• Items on clearance and glass bulbs are FINAL SALE ITEMS. ( If damaged during shipping, a replacement will be covered under the warranty policy )
• If your product arrives damaged or defective or is found to be defective within the first 5 days of normal use, a replacement or refund will be given at the discretion of Homegrowace.com.
• Products damaged by neglect or abuse will not be covered by warranty.